Support

Support is offered by our team of qualified engineers, meets the needs and exigencies required by your business development and development.

The business environment is increasingly dependent on the way we communicate and the ability to respond promptly to challenges. That's why all companies want to benefit from fast and secure communication solutions that will increase their efficiency and provide them with quality solutions for the success of their business.


Becoming a NAV customer will benefit from our technical and commercial support. Support for our customers is provided through our helpline, email, and smart ticket system.

Fiber optic Internet

We guarantee the connection to the internet between NAV Communications and the customer's location, so the support is limited to configuring the service on NAV Communications equipment to the client's equipment where he is responsible for the configuration. If the customer desires additional configuration information, he will notify and receive all necessary information from our technical department (NOC).

Collocation and Dedicated Servers

Server-based services are at the customer's discretion, we provide the necessary conditions for the server to work in optimal conditions. Thus our duty is to continuously provide electricity, constant ambient temperature and internet connection. Configuring, administering and optimizing the server or services is the responsibility of the client.


If you want support for server configuration, administration or optimization, we can provide these services for installation, configuration, optimization and debugging for the usual services (web, mail, databases, ftp, etc ...), the price being calculated according to the complexity situation and time required to solve the task.

Data Center

Within the NAV Communications data center we will provide rack space, power supply, internet connection (if applicable) and constant ambient temperature. Support is provided until access to the customer's equipment. In the event of failures, our support team (NOC) will notify the customer of the problem with collocated equipment, and the customer will make the decision if he needs our support or wants to come personally to the data center. If the customer has a support and maintenance contract then the respective contract will be applied.

Terms of service provision

The deadline for installing the internet access service is about 72 hours after signing the contract.

The installation term of the equipment to be collocated is about 2 hours after is received by the data center.

The installation term of a dedicated server is about 2 hours after receiving the payment within the business hours.

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