Frequently asked questions

Below are the answers to the most common questions about the services we offer.

  • Why would I choose NAV??
    • We do not want to get you tired of speeches about TCO, ROI, competitiveness, and other commercial terms. What you have to remember is that the major difference between us and most other providers is that we are counting on solid growth, not the "money now" concept. We prefer to prevent rather than to treat, to give up a problematic client than to have a hundred unhappy clients. Because we understand that in this industry compromises and petition only extend and extrapolate problems, we want you to continue to be our customers because you want, not because you are bound by contract terms. We believe in balanced solutions in terms of costs, performance and stability, understanding the balance between the three components and making the right strategic decisions.
  • I have a problem, how can I contact you?
    • The only inconvenience that may arise in developing affinity between a particular client and a particular colleague is when the client has a problem to solve and tries to contact our colleague on vacation. That is why we believe that all requests must be sent to the technical department or to the commercial department, each of them being taken over by an available person. In case of technical incidents or requests, you must open a support ticket either from your customer account under the Support> Tickets section, or you can send an email to support@nav.ro using the email account registered in the client account at NAV (https://server.ro). For questions of a commercial nature, you can write to us at hello@nav.ro or you can call us at +4021-655-5555.
  • Shared hosting, dedicated server or VPS?
    • For a simple presentation site and a few email addresses, the best solution is a shared hosting account. If you have the necessary technical skills and want a higher level of control, but you have a limited budget, then choose a VPS. And if your web application needs top performance, full guarantee of resources and complete isolation from other customers then the recommended solution is a dedicated server.
  • My service stopped working, what do I do?
    • In the case of web hosting or web reseller accounts, it's almost always about an automatic blocking of your IP after detecting suspicious activity. To resolve the problem, read the question "I can not access the website and/or the mail, how can I solve it?". If you do not have this problem, please open a support ticket from the client interface https://server.ro or you can send an email to support@nav.ro, but it is important to send it from the address you used when you registered your customer account. If you contact us from another email address, your message will be rejected.
  • I can not handle it, you can help me?
    • Management services are extremely expensive. Do not just believe in the word, search the Internet (eliminating the fairy tales of "hosting companies" that are not even registered as companies). To a fairly limited extent, if we have the time and it is a popular application we have to deal with, we may be able to help you. This is not, however, a guarantee that you can give up the management subscription you have with the company that made your website, hoping from the start that we can take over this issue. Such a problem can sometimes be solved even in a few days if only then we find time, and in some situations this interval may be unacceptably long.
  • You can help me from a technical point of view?
    • NAV Communications services are unmanaged. That means we provide you with the necessary infrastructure (hardware support and Internet connectivity) for your application to work alongside popular administration tools, cPanel or SolusVM, which allows a user with little technical experience to create and manage their own FTP account, email account, database, etc.
  • How are the services billed?
    • Invoices for newly ordered services can be paid at the last stage of the ordering process. We recommend payments by credit card or PayPal. We believe in the advantages of the self-service concept, so we have implemented technical solutions for automatic activation of most of the services, so once you have completed your payment using one of these means, the service is activated in a few seconds, the domain is registered and an email is sent with all the information you need to get started. You can also pay by bank transfer or payment order, but there is a payment order inconvenience of considerable time between the time you paid and when the money reaches our account. In conclusion, we recommend the two versions of electronic payment, and alternatives remain only for cases where you can not use either of the 2 recommended methods.
  • How long a service or domain is activated?
    • Shared hosting, VPS, and international domains are automatically activated, but some upgrades are manually activated only during normal program hours. A dedicated server can usually be activated within 2 hours during normal program hours. Servers can be brought for collocation within the range set with the sales agent. .ro and its derivatives are manually activated within about one hour during normal program hours.
  • What is your anti-SPAM policy??
    • We have zero tolerance for violations of national and international regulations in the field of SPAM messages. Any complaint received by specific email addresses will result in immediate and final suspension without notice of the service that caused the incident.
  • How do you handle DoS/DDoS attacks?
    • Attacks against customers will automatically be blocked by the security system when a certain amount of traffic (unsecured for security reasons) is exceeded. Special attacks (eg Slowloris) can be mitigated at the server level.
  • Do you offer customized services?
    • We understand that in most cases configurations tailored to the specifics of the applications running on our servers are required, so please contact us before, giving us as much detail as possible about the online activity and find the best and most affordable solutions.
  • How can I change my account e-mail address?
    • Access to the client area is based on the email address and password set on account registration (https://server.ro).
      - If you forgot the password, you can reset it by visiting the link https://server.ro/pwreset.php
      - If you have forgotten your account email then you need to send us a request to office@nav.ro
      - If you want to change your email address then you need to send us a request which will include both your old email address and the new email address you want to set. In the case of individuals, the request must contain your personal identification number, a signature and, in the case of companies, the request must contain company information, signature and stamp.
  • What is the coverage area in Romania?
    • At present, we do not have an infrastructure to cover all of Romania, but through contracts with major operators with the necessary infrastructure we can offer Internet access almost anywhere in Romania. Exact areas are specified on the map on the Internet access page.
  • What is the coverage area globally?
    • Our company has its own infrastructure in some countries (areas) in Europe and we have global agreements with major international operators. Exact areas are specified on the map on the Internet access page.
  • What are the advantages of colocating a server??
    • Advantages can be many, but the most important are those where you do not have to invest in redundant air conditioning solutions in professional UPSes and diesel generators. We offer you access to the Internet without having to negotiate with various providers. You have access to your server anytime for troubleshooting, upgrades, etc.
  • What I have to do before I bring the equipment?
    • It is important that before you bring the server to install it on your operating system to be able to connect remotely to it. We also recommend that you configure your IP settings before you bring it. These details will be provided to you by our colleagues from the technical department. This way, if there are no complications, the entire installation will only involve powering the device and connecting it to the switch.
  • Why would I colocate the equipment at NAV?
    • Because both our equipment and our customers are hosted in our own "Tier 3 ready" data centers in the northern area of Bucharest, equipped with professional air conditioning systems, redundant power supply, fire protection and antiseismic protection.
  • Do I have to sign something when I bring the equipment?
    • Yes, when you leave the equipment in our custody, besides the datacenter service contract, we will sign a two-word process, one of which will remain with us and one with you. It will include detailed information about your equipment and its technical features.
  • It is possible to install my own Internet connection solution?
    • NAV Communications is not a neutral collocation center, so no external internet connections can be installed. We can provide you with any capacity that is required for your services. The network is redundantly configured and traffic is protected by DoS/DDoS attacks through traffic scrubbing.
  • What is the level of control I have?
    • For dedicated server service, we offer you full root access. Besides, we can offer you the opportunity to give remote reset regardless of the state of the operating system and remote installation/reinstallation.
  • What operating systems do you offer?
    • In principle, we can offer you any operating system, and in the case of commercially licensed, you will have to provide either an ISO image or the installation media together with the proofs that you are authorized to use that license, (license agreements, purchase invoices, etc.).
  • What limitations do I have??
    • In addition to the hardware resources of your server, please respect the reasonable limits of Internet connectivity. The cost of dedicated server plans has been built taking into consideration the average degree of connectivity usage.
  • Do I have access to traffic graphs?
    • We currently do not provide access to graphs, but you can always ask for your bandwidth graph for your server. In addition, you can install any monitoring/graphing method on the server, an example would be cacti.
  • Why can I not get more than 32 IPv4 addresses??
    • Because, in general, an IP is sufficient and sometimes a second for the "fake" redundancy of nameservers if you host them on your server. It is a fact that there are many spammers who rent dedicated servers with large classes of IPs. This limiting policy has no other role but to make our offer of dedicated servers disadvantageous to these potential customers. If you have a solid justification for more than 32 IPs, please contact us and we will try to find a solution.
  • How long does a VPS server activation take?
    • Activating a VPS server is done automatically after the payment has been registered. Once activated, you'll receive an email that will contain all the information you need to manage it.
  • I bought a VPS, now what do I do?
    • The simple answer would be: Install the operating system, the services required to make your site work, make your application configurations and ready. If you do not know the details of these steps, it's very likely that you bought the VPS for nothing. We can help you punctually to the extent that time allows us, but we recognize that it is impossible to assume the promise that we can provide training to a beginner user from zero to the level at which he has an installed, optimized and secure application.
  • Do you backup the VPS?
    • Yes, VPSs on the OpenVZ and KVM platform are backed up daily. Restore can only be done by our team of engineers and just counter-cost depending on the size of the space occupied by the VPS server.
  • My VPS does not work, what do I do?
    • Before opening a support ticket, try to collect as much detail as possible to help us get you a quick response. Go to the administration interface https://vps.server.ro and see if you notice a problem. If that page does not load, it is likely to be a problem between your PC and our network and does not mean your VPS is not working, but you need to open a support ticket so we can investigate.

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