Service Level Agreement
A Service Level Agreement guarantees the monthly uptime statistic, the time required for maintenance and the non-conformity responsability
NAV Telecom can guarantee the service quality to its business partners through a SLA. (Service Level Agreement).
By working closely with a team of highly skilled engineers we were able to deploy some of the best tehnical solutions that can provide a high SLA to its users, while still being competitive on a very dynamic market that aims for the highest SLA for the lowest cost.
Each service providing agreement comes with a standard SLA that can be negotiated to higher values under certain circumstances.
Our SLA provides guarantees you:
Fully guaranteed fiber optic internet connection throughput, regardless of your physical location.
Discounts whenever both parties conclude that the SLA was not abided to for reasons within our reach.
A swift and solid resolution of any incidents may occur during the agreement.
Single point of business contact through a designated account manager.